The motor may run or the controls light but the drum stays still. Start by recording the exact model and what changed. A symptom alone cannot identify a failed part; these checks stay outside the appliance and within normal owner use.
What to check safely
- Stop the cycle
- Check for an overloaded or jammed load without reaching into a moving drum
- Request service if normal operation does not resume
Stop if a step would require removing an electrical cover, bypassing a lock, opening a gas connection, or handling refrigerant. Your exact model manual controls the procedure.
Make the result useful
Record when the problem starts, whether an error message appears, and whether the safe checks changed anything. Compare that with the dryer troubleshooting section of your exact owner manual. If the symptom persists or a hazard is present, request qualified service.
Next steps and sources
Find the complete model number · Open manufacturer manual portals · Prepare service notes
This is a symptom guide, not a model-specific diagnosis. Use the official owner manual and manufacturer support instructions for any repair or reset.